Design Veronique® has very strict manufacturing standards, every garment is inspected prior to shipment. All products are guaranteed to be free of defects caused by materials or workmanship upon receipt. A garment can be returned with a valid Return Authorization Number within 30 days, custom and altered garments cannot be returned.

Design Veronique® will inspect each garment upon return to determine the cause of the defect. Full credit- or an exchange- will be issued if the defect was caused by material or workmanship. Credit will not be issued for garments that have been washed or worn for an extended period of time, damaged, abused, misused or soiled. All returns must be made within 30 days of the date of order.

A Return Authorization Number is required for every return. To obtain a Return Authorization Number, please call 800.442.5800 or email returns@designveronique.com. The Return Authorization Number should be clearly written on the outside of the package when it is sent to Design Veronique®. Any packages received without a Return Authorization Number clearly written on the outside of the package will be refused.

Upon receipt of any garment that has been worn or washed, Design Veronique® will conduct a thorough inspection to evaluate the cause of the problem/defect. If the problem is determined to be a defect caused by the materials or manufacturing, Design Veronique® will repair or replace the garment free of charge. The decision to repair or replace the garment will be based on the size of the defect. If the defect is determined to be caused by extensive wear or abuse (abuse is normally caused by a washing machine), Design Veronique® will be repair the garment for a fee. The fee will be determined after inspection of the garment and usually costs between $15.00 and $25.00.

To avoid damaging or staining a garment, please do not wear any lotions, body oils or perfumes and cover any drainage holes or incisions when trying the garment on. We also recommend that nylons or some type of undergarment be worn when you try the garment on.