Call Us at 800.442.5800

FAQ's

 

 

 

Who is Design Veronique?

Design Veronique is a division of My True Image Manufacturing inc. located in the San Francisco, Bay Area. We are the largest manufacturer of post-op comression garments in the world. 

How do I care for my Design Veronique product?

To keep your product in good condition, we recommend cold water washing and line drying. For stain removal, soak the product in 2 to 3 gallons of cold water with 1/2 cup of peroxide for 30 minutes, and follow recommended care instructions. Never heat dry your garment.

How will my order ship?

Orders are shipped by FedEx. We offer overnight, 2-day, and standard shipping options. Orders placed with standard shipping will arrive within 5 business days. Orders placed after 2:00 PM PT, Monday through Friday, cannot be guaranteed for same day shipment. All orders placed on Saturday, Sunday, or Holidays are shipped the following business day.

Question: Do you ship internationally?

Yes. However, international orders cannot be placed on our website. Please call 800.442.5800 or email international@DesignVeronique.com to obtain information about distribution in your country.

How do I know which product is right for me?

We always suggets you consult with your doctor. If you need further assistance please contact a product specialist at 800.442.5800, or email customerservice@DesignVeronique.com.

Considerations:

Procedure - Each product is designed to target a specific procedure, featuring targeted compression and support at incision sites to assist in healing.

Zippered vs. Non-Zippered Products - Zippered body products are ideal for wear immediately after surgery, allowing for easy application. Non-zippered body products feature targeted interior fabric panels to shape and mold your body.

Body Coverage - For optimal results, your product should provide coverage at the targeted site and surrounding areas.

What is the correct size for me?

Our product sizes are not based upon standard clothing sizes.

To find your correct size, you must measure your body. For a detailed explanation on how and where to measure for the product you have selected, please see our comprehensive size charts for Medical Compression products and Maternity products.

Our garment specialists are available Monday through Friday, 6:30 AM - 5:30 PM to walk you through body measuring and answer your sizing questions. Please call 800.442.5800.

What is your return policy?

We understand that not every product will fit perfectly and you may need to return or exchange your purchase. Custom, altered, or special order products cannot be returned. Please note that we will readily accept returns or exchanges for products in their original condition within 30 days of the purchase date. Altered, damaged, or stained products will not be accepted.

Design Veronique guarantees all products are free of defects caused by materials or workmanship. Design Veronique will inspect all products upon return. Refunds or credit will not be issued for products that have been worn, washed, altered, damaged, or soiled.

To ensure full credit for your product return, please adhere to the following requests:

When trying on a Design Veronique product:

- Please wear a full undergarment, such as pantyhose, when checking for proper fit of a body garment.
- Please avoid using lotions, perfumes, oils, or deodorants that may stain or scent the product.
- Be sure to completely cover incision sites to avoid blood or body fluid from staining the product.
- Please avoid storing the product in areas that are subject to strong odors, such as cigarette smoke, or allergens, such as pet hair dander.

Return Processing:
Please allow 5 to 7 business days for inspection and processing of your refund or exchange. Refunds are issued to the credit card used for the original purchase.

Return Information:
A return authorization number is required for all returns or exchanges. To obtain a return authorization number, please call us at 800.442.5800 or email us at returns@DesignVeronique.com.

Return Packaging:
A return authorization number must be clearly written on the outside of the package. Return the package using the carrier of your choice; Design Veronique does not provide return shipping. We recommend using FedEx, UPS, or insured Parcel Post to ensure safe, documented delivery of your return.

How does compression assist in postsurgical healing?

After an aesthetic or reconstructive procedure, compression is recommended to accelerate recovery and ensure optimal results. For more information, click here to learn how medical compression garments assist in postsurgical healing.

Why can't I just wear a lingerie shaper or a jog bra?

A garment that feels like athletic wear, yoga wear, or a lingerie shaper will not provide the level of constant and sustained compression or support required after a surgical procedure. A compression garment is a medical garment with a specific purpose, to encourage the healing and recovery process after a reconstructive or aesthetic procedure, and help the skin conform to its new contours. For more information, click here to review the essential features a medical compression garment must have to provide proper compression and optimal comfort.

How long should I wear the products?

Physicians who recommend compression garments vary in their opinions regarding the length of time a patient should wear a garment. However, on average, the recommended duration is from three weeks to three months. During the first three to four weeks, a compression garment should be worn at all times and only removed to shower or bathe.

Why should I order more than one garment?

We always recommend you have two garments. In the weeks following an aesthetic or reconstructive procedure, a non-zippered compression garment commonly referred to as a Second Stage garment should be worn.  Since the body is now accumulating less fluid, a Second Stage garment is worn for less time during each 24-hour period.  Furthermore, a Second Stage garment, due to the insertion of additional inner compression panels, provides greater compression to ensure proper skin retraction and tissue adherence. 

To find the ideal product, please consult our product finder, contact a product specialist at 800.442.5800, or email customerservice@designveronique.com.

 

What is the correct size for me?

Our product sizes are not based upon standard clothing sizes. To find your correct size, you must measure your body. For a detailed explanation on how and where to measure for the product you've selected, please see our comprehensive size charts for Medical Compression products. Please note: Although you will be smaller after your liposuction procedure, we recommend you base your product size selection on your preoperative measurements. Postsurgical swelling will cause your body to remain at your preoperative size immediately after your surgery. As the swelling subsides, you can transition into a non-zippered garment that will mold and shape tissue into to the new contours of your body.

Our garment specialists are available Monday through Friday, 6:30 AM - 5:30 PM to walk you through body measuring and answer your sizing questions. Please call 800.442.5800.

What if my measurements do not fit within the size charts? Do you make custom garments?

Occasionally, patients with unique body types have a difficult time finding compression garments that provide a proper fit and accurate compression. When faced with body measurements outside a standard size chart, a patient can opt for a custom made compression garment. A genuine custom garment is made from a pattern crafted using a patient's unique measurements taken within the surgical area associated with the patient's specific procedure. Although many companies offer custom garment services and alterations, only a few can construct a custom garment based on a patient's unique measurements. Design Veronique is currently the only company that can construct a genuine custom garment within 48 hours.

To consult with a garment specialist, please call 800.442.5800 or email customerservice@DesignVeronique.com

How do I put my garment on?

If you are going to apply your product at home, we recommend that someone assist you. Please make sure to completely dry your body before putting on your product. All products are designed for ease of application and a snug fit to ensure proper compression.

Zippered Body Products-

If the zipper catches on the product, please do not attempt to force the zipper in any direction. Please remove the product and gently work the zipper until it moves freely again.

Unzip all zippers completely. If your product has detachable shoulder straps, unhook the front closure. Assume a seated position. Place your feet into the product leg openings. Depending on the product length, position the bottom hemline properly at your ankles, knees, or thighs.

Remaining seated, gently position the garment into place around your hips and crotch and pull onto your upper body. Stand up slowly and pull the garment fully into place, making sure the crotch opening is correctly positioned.

If you do not feel comfortable standing up, please lie on your back to apply the garment. If the garment has shoulder straps, they can be positioned and fastened now.

Next, fasten the hook and eye closures on one side of the garment and then slowly pull the zipper closed. When one side of the garment has been zipped closed, repeat these steps on the other side.

Non-Zippered Body Products-

If your product has detachable shoulder straps, unhook the front closure. Assume a seated position. Place your feet into the product leg openings. Depending on the product length, position the bottom hemline properly at your ankles, knees, or thighs.

Remaining seated, gently position the garment into place around your hips and crotch.

Stand up slowly and pull the garment fully into place, making sure the crotch opening is correctly positioned.

Facial Bands-

Please stand in front of a mirror when putting on any of the facial bands. Watching yourself in the mirror will help you as you position the facial band around your face, head, or neck.

Lay the facial band on a flat surface with the Velcro strip face up. Pick up the band by placing your hands at the ends of the band. Position the middle of the facial band underneath the chin while extending the ends of the band up over your head. The side of the band without Velcro should be placed against the crown of the head first. Next, place the side of the band with the Velcro over the top of your head, making sure the Velcro strip is flat and secure. You can then position the two smaller straps on the front and back of the head to hold the facial band in place. Please note: If you are using the 210-N, the strap that goes around the head should be positioned first.

Bras-

The hook & eye closures found on the back of the bra (if applicable) should be fastened on the middle row. The front hook & eye closures (if applicable) should be separated and the shoulder straps loosened.

Slide your arms through the opening between the shoulder strap and bra, but do not tighten the shoulder straps. Close the front hook & eye adjustment, starting at the bottom closure and working up. Adjust the shoulder straps to the desired comfort.

If the bra is too tight or loose, take the bra off by separating the front hook & eye closures and adjust the back hook & eye closure to loosen or tighten the fit. Please repeat the above steps to put the bra back on.

Please note: If you are using style #4510, the adjustable breast band should be fastened once the bra has been put on.

Do Design Veronique products contain Latex or Formaldehyde?

No. Our proprietary blend of PowerNet fabric is 100% latex and rubber free, assuring that there is no risk of deadly allergic reactions. Plus, we have taken additional steps to keep our garments hypoallergenic by rejecting fabric that contains formaldehyde.

Why do you offer products with an open crotch?

Since a compression garment must be worn constantly, it is imperative that the garment accommodate body elimination. Therefore, a reinforced, anatomically correct open crotch is essential to a compression garment. The opening should be properly constructed and solidly reinforced to avoid tearing the garment while using the facilities. Furthermore, because accumulated fluid will naturally flow downward due to gravity, the garment opening should be small enough to offer some compressive support to the pubic bone to reduce the possibility of edema in the genitals.

What is postpartum physiology?

After your baby arrives, you will notice some changes, both physical and emotional. It took your body months to prepare to give birth, and it takes time to recover. If you've had a cesarean section, it can take even longer. You will get greater satisfaction out of being a mom and it will be much easier if you care for yourself and your new baby.

Physically, you might experience, breast size fluctuation, abdominal separation, back pain, poor posture, spine misalignment, incision pain, and weight retention. Read more here.

Why is a garment better than a binder or belly wrap?

While abdominal binders and belly wraps are adjustable, easy to apply and offer accessibility to incision sites, they are also inflexible, provide only horizontal support, restricts airflow, have limited coverage, inconsistent support and may irritate the skin.

A Maternity Support Garment provides support from all angles, provides stability in movement, full coverage, flexible fit, soft, breathable fabric, non-irritating, body contouring, and undetectable under clothing.

What is the difference between a body shaper and postpartum support garment?

Provides targeted support to assist in organ and spine repositioning, and cesarean incision healing without applying undo pressure on vital organs or ligaments.

Can't I just wear my regular bra in a larger size during pregnancy and nursing?

Regular bras lack proper support for a pregnant or nursing woman. During pregnancy, your breast will not only change size and shape regularly, but at times, they can be sore. A good pregnancy or nursing bra can provide some relief for you. Design Veronique Maternity Bras adjust with your body for a personalized fit, self-adjusting cups sizes accommodate breast size fluctuations, provide wireless support for healthy nursing, have convenient nursing options, light support options for restful sleep, are breathable and hypoallergenic, latex and formaldehyde free.

What is the correct size for me?

Our product sizes are not based upon standard clothing sizes. To find your correct size, you must measure your body. For a detailed explanation on how and where to measure for the product you've selected, please see our comprehensive size charts for Maternity Support products. Our garment specialists are available Monday through Friday, 6:30 AM - 5:00 PM Pacific Standard Time, to walk you through body measuring and answer your sizing questions. Please call 800.442.5800.

What if my measurements do not fit within the size charts? Do you make custom garments?

Occasionally, women with unique body types have a difficult time finding support garments that provide a proper fit and accurate support. When faced with body measurements outside a standard size chart, a woman can opt for a custom made support garment. A genuine custom garment is made from a pattern crafted using a woman's unique measurements. Although many companies offer custom garment services and alterations, only a few can construct a custom garment based on a woman's unique measurements. Design Veronique is currently the only company that can construct a genuine custom garment within 48 hours. To consult with a garment specialist, please call 800.442.5800 or email customerservice@DesignVeronique.com.

How do I put my garment on?

Garment-

If your product has detachable shoulder straps, unhook the front closure. Assume a seated position. Place your feet into the product leg openings. Depending on the product length, position the bottom hemline properly at your thighs. Remaining seated, gently position the garment into place around your hips.

Stand up slowly and pull the garment fully into place.

Bras-

The hook & eye closures found on the back of the bra (if applicable) should be fastened on the middle row. The front hook & eye closures (if applicable) should be separated and the shoulder straps loosened.

Slide your arms through the opening between the shoulder strap and bra, but do not tighten the shoulder straps. Close the front hook & eye adjustment, starting at the bottom closure and working up. Adjust the shoulder straps to the desired comfort.

If the bra is too tight or loose, take the bra off by separating the front hook & eye closures and adjust the back hook & eye closure to loosen or tighten the fit. Please repeat the above steps to put the bra back on.